Privacy Policy

Effective Date: July 01, 2024

Company: SALONS MATRIX

1. Introduction

At Salons Matrix, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data of our customers, distributors, suppliers, and website visitors in connection with our manicure, pedicure, and podiatry instruments and related services. By using our website, contacting us, or placing an order, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, company name, email address, phone number, and mailing address.
  • Business Information: VAT/tax ID, billing address, and shipping details for order processing.
  • Communication Data: Messages sent via email, website forms, or social media platforms.
  • Transactional Data: Purchase history, invoices, and payment records.
  • Technical Data (if using our website): IP address, browser type, and device information, collected automatically for analytics and website performance.

3. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders efficiently.
  • Communicate regarding quotations, orders, and after-sales support.
  • Respond to your inquiries and provide customer service.
  • Send updates about new products, offers, or business announcements (only with your consent).
  • Maintain accurate accounting and business records.
  • Improve our manufacturing and customer experience.

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Union (EU) or European Economic Area (EEA), we process your data under the following lawful bases:

  • Performance of a Contract – when fulfilling your orders or responding to your business inquiries.
  • Legitimate Interests – to improve our services, maintain customer relationships, and ensure quality.
  • Consent – for marketing communications and newsletters (you may withdraw consent anytime).
  • Legal Obligation – to comply with applicable business, tax, or export regulations.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to secure your personal data, including:

  • Restricted employee access to sensitive information.
  • Secure servers and encrypted email communication (where applicable).
  • Regular system updates and password protections.

We never sell or rent your personal data to third parties.

6. Data Sharing

We may share your information only when necessary:

  • With trusted shipping and logistics partners to deliver your orders.
  • With payment service providers or banks to process transactions.
  • With legal or regulatory authorities, if required by law.

All third-party partners are bound by confidentiality and data protection obligations.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes stated in this policy, including:

  • Order and accounting records – retained for up to 7 years (as required by law).
  • Marketing or contact data – retained until you request removal.

8. Your Rights

Depending on your location, you may have the following rights:

  • Request access to your personal data.
  • Request correction or deletion of your information.
  • Withdraw consent for marketing communications.
  • Request transfer of your data (data portability).

You can exercise these rights by contacting us at info@salonsmatrix.com 

9. Cookies and Website Data (if applicable)

Our website may use cookies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings if you prefer not to share this information.

10. International Data Transfers

If your data is transferred outside your country (e.g., for shipping or cloud storage), we ensure that adequate security and legal safeguards are in place to protect your information.

11. Updates to This Policy

Salons Matrix reserves the right to update or modify this Privacy Policy at any time. All updates will be posted on our official website, and the ‘Effective Date’ above will reflect the latest version.

12. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us:

SALONS MATRIX

Manufacturer & Supplier of Manicure, Pedicure & Podiatry Instruments

Email: info@salonsmatrix.com 

Web: www.salonsmatrix.com 

Phone: 0092-300-334 9880 / 0092-346 664 980

Address: FFRW+59, Roras Rd, SIE Muzaffarpur, Sialkot, 51310 Pakistan